1. Introduction
Welcome to Zentro Khmer Villa. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a booking with us.
2. Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, and country
- Booking Details: Check-in/check-out dates, number of guests, special requests
- Payment Information: Processed securely through Stripe (we do not store your card details)
- Communication Records: Messages sent through our contact form, WhatsApp, or Telegram
- Technical Data: IP address, browser type, device information (collected automatically)
3. How We Use Your Information
We use your personal information to:
- Process and manage your bookings
- Communicate with you about your reservation
- Send booking confirmations and pre-arrival information
- Respond to your inquiries and provide customer support
- Improve our services and website experience
- Send promotional offers (only with your consent)
- Comply with legal obligations
4. Data Sharing
We may share your information with:
- Payment Processors: Stripe for secure payment processing
- Service Providers: Tour operators and activity providers (only when you book experiences)
- Analytics Services: Google Analytics for website improvement (anonymized data)
- Legal Authorities: When required by law or to protect our rights
We never sell your personal information to third parties.
5. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL encryption for all data transmission
- Secure servers with restricted access
- Regular security audits and updates
- PCI-compliant payment processing through Stripe
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically kept for 7 years for accounting and legal purposes.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Portability: Request your data in a portable format
To exercise these rights, please contact us at hello@zentroliving.com.
8. Cookies
Our website uses essential cookies to ensure basic functionality. We also use analytics cookies (Google Analytics) to understand how visitors use our site. You can control cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party sites (e.g., booking platforms, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us: